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Privacy Policy

Last updated: June 2026

Welcome to Heladiwa Tours. We are committed to protecting your personal information and your right to privacy. Our website is designed purely for informational purposes, inquiries, and booking requests.

1. Information We Collect

We only collect personal information that you voluntarily provide to us when you submit a Booking Form or Contact Form on our website. The personal information that we may collect includes:

  • Name
  • Email address
  • Phone number
  • Travel preferences and tour details

2. How We Use Your Information

The information you submit is used exclusively to facilitate your travel arrangements. Specifically, we use it for:

  • Responding to your travel inquiries.
  • Communicating with you regarding requested tours.
  • Providing booking-related assistance.

When you submit a form, the data is securely dispatched via email directly to the Heladiwa Tours team, and you may receive an automated confirmation email acknowledging receipt of your request.

3. Data Storage

We do not store customer personal information in a database. Our website does not maintain permanent records of the emails, phone numbers, or personal details submitted through our contact or booking forms. All sensitive correspondence is handled directly via our secure business email channels off-site.

4. Reviews

If you choose to submit a review on our website, we only collect and display your chosen display name and the text content of your review. We do not collect or store email addresses for review submissions.

5. Third-Party Services

To operate effectively, our website may utilize trusted third-party services exclusively for:

  • Website hosting and infrastructure.
  • Secure email delivery systems (for transmitting your inquiries to us).
  • General website functionality and performance routing.

6. Contact Us

If you have questions or comments about this policy, you may contact us using the information below:

Heladiwa Tours
Email: info@heladiwatours.com
Phone: +94 77 753 6844
Address: No.82, Level 2, Ward City Complex, Gampaha, Sri Lanka